Responsible Gaming at PlanBet

Gambling should be a form of entertainment, not a way to make money. At PlanBet, we expect all players to be 18 or over and to treat gaming as a leisure activity. If you feel your gambling is no longer under control, support is available. And it’s free and confidential.

Tools to Stay in Control

You can set personal limits directly from your account settings:

- Deposit limits: Choose daily, weekly or monthly caps on how much you can deposit. - Loss limits: Set a maximum amount you’re willing to lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. Your account will be paused. - Self-exclusion: Block yourself from accessing your account for a minimum of six months.

Any reduction in limits takes effect immediately. If you raise a limit, the change won’t apply until after a 24-hour waiting period. This gives you time to reconsider.

Warning Signs of Problem Gambling

Ask yourself honestly whether any of these apply: You chase losses, trying to win back money. You spend more than you planned, or more than you can afford. Gambling affects your sleep, work or relationships. You hide your gambling from family or friends.

If one or more feels familiar, it may be time to act. You’re not alone. Many people have been where you are.

Getting Help

Free, confidential support is available through national services: - GamCare offers counselling, live chat and a 24/7 helpline. - Gordon House runs the National Gambling Helpline (0808 8020 133). - GamStop is the UK’s national self-exclusion register. Signing up blocks you from all licensed online gambling sites for a chosen period: six months, one year or five years.

These services do not judge. They listen and help you find a way forward.

Protecting Underage Players

PlanBet does not allow anyone under 18 to open an account. We verify age during registration and may ask for ID before processing withdrawals. If you share a device with children or young adults, consider installing blocking software such as Net Nanny or K9 Web Protection to restrict access to gambling sites.

Account Rules and Fair Play

Only one account per person is allowed. You must be a resident of a permitted jurisdiction and at least 18 years old. We carry out identity and address checks as part of our legal obligations. Your first withdrawal will require verification to prevent fraud and protect your account.

Bonuses come with terms: wagering requirements, game eligibility, expiry dates and conversion caps. Attempting to abuse bonus offers, such as creating multiple accounts or placing hedge bets, will result in offers being voided.

Dormant accounts (no logins for 12 months) may be closed, with any remaining balance returned after final checks. Collusion, bots, fraudulent chargebacks or any other dishonest behaviour breaches our terms and may lead to account closure.

If you have a complaint, contact our support team first. If the issue isn’t resolved within eight weeks, you can refer it to the UK’s gambling regulator.

How We Handle Your Data

We collect personal information including your name, contact details, payment records and technical data like IP addresses. This is used to run your account, meet legal duties and detect fraud. We do not sell your data.

Your information is shared only with payment processors, identity verification partners and regulators. Never for marketing without your consent. We keep records for five years after account closure, as required by law.

You have rights under data protection rules: to see what we hold, correct errors, request deletion (where lawful), move your data elsewhere or object to certain uses. To exercise these, email our data team.

Our site uses cookies: - Essential cookies keep you logged in and secure. - Analytics cookies help us understand site performance. - Marketing cookies show personalised ads. You can turn these off in your browser.

All data sent between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role.

If you ever feel unsure about your gambling, pause and speak to someone. The games will still be there. But your wellbeing comes first.