Cookies

This page explains how PlanBet uses cookies and similar technologies when you visit planbet.uk. It also covers what personal data we collect, why we need it, and how you can control your privacy settings. Our aim is to be clear and transparent so you understand what happens when you use our site.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, which can make it work more efficiently and provide a better experience. PlanBet uses cookies for essential functions like keeping you logged in, as well as for analytics and marketing purposes.

Types of cookies we use

Essential cookies These are necessary for the site to operate. They enable basic features such as secure log-in, account management, and maintaining your session while you play. Without these cookies, services you request, like depositing funds or placing bets, cannot be provided. You cannot disable these through our cookie settings.

Analytics cookies We use these to understand how visitors interact with our site. They collect anonymous information about pages visited, time spent, and any errors encountered. This helps us improve performance and usability. These cookies do not identify you personally.

Marketing cookies These track your online activity to show you relevant promotions or advertisements, including on other sites. They may be set by third parties. You can choose whether to allow these cookies via your browser settings or our cookie consent banner.

Managing your cookie preferences

When you first visit planbet.uk, you’ll see a banner asking for your consent to non-essential cookies. You can accept all, reject marketing cookies, or adjust your choices at any time through the “Cookie Settings” link in the site footer. You can also manage or delete cookies using your browser controls. Note that disabling certain cookies may affect site functionality.

Data we collect and why

We collect several types of information:

- Identity and contact details: name, date of birth, email, and address. Required to verify you’re over 18 and prevent fraud. - Payment information: card or e-wallet details used for deposits and withdrawals. We never store full card numbers. - Technical data: IP address, browser type, device ID, and usage logs. This supports security, anti-fraud measures, and site improvement.

All data processing has a legal basis under UK data protection law. Most commonly, this is because it’s needed to run your account, meet legal obligations (like anti-money laundering rules), or based on your consent for marketing.

Who we share data with

Your data is shared only with trusted partners who help us operate the service:

– Payment processors to handle transactions. – Identity verification providers to confirm your age and identity. – Regulators if required by law.

We do not sell your personal data to third parties for advertising or any other purpose.

How long we keep your data

UK gambling regulations require operators to retain customer records for five years after an account is closed. This ensures compliance with anti-money laundering and responsible gambling duties. Marketing data is kept only while you remain active or until you withdraw consent.

Your data rights

Under UK data protection law, you have the right to:

– Access a copy of your personal data. – Correct inaccurate information. – Request deletion where no legal reason exists to retain it. – Object to certain processing, such as direct marketing. – Receive your data in a portable format.

To exercise these rights, contact our data protection team via the details in our Privacy Policy.

Security measures

We protect your data using industry-standard encryption (SSL/TLS) during transmission. Internal access is restricted to staff who need it for their role, and systems undergo regular security testing.

Responsible gambling and account controls

Gambling should always be a form of entertainment, not a way to make money. PlanBet offers tools to help you stay in control:

- Deposit, loss, and session time limits: Set daily, weekly, or monthly caps. Reductions take effect immediately; increases require a 24-hour cooling-off period. - Reality checks: Get pop-up reminders showing how long you’ve been playing. - Self-exclusion: Temporarily or permanently close your account. During exclusion, you won’t receive marketing messages, and reactivation isn’t possible before the chosen period ends. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days without fully excluding.

If you’re worried about your gambling, look out for signs like chasing losses, lying about how much you spend, or gambling affecting your mood or relationships. Free, confidential support is available from GamCare and the National Gambling Helpline. You can also sign up for GAMSTOP, the UK’s national self-exclusion scheme, which prevents you from using licensed gambling websites for a set period.

Account terms and fair play

Only individuals aged 18 or over in eligible locations may register. One account per person is allowed. Verification (KYC) is required before your first withdrawal to confirm your identity and payment method. Bonus offers come with wagering requirements, game restrictions, and expiry dates. Always check the specific terms. Dormant accounts inactive for 12 months may incur a monthly fee after written notice. Using bots, colluding with others, or disputing legitimate transactions (chargebacks) breaches our fair play rules and may lead to account closure. If you have a complaint, contact our support team first. If unresolved, you can escalate it to the UK Gambling Commission.

Minors and device safety

PlanBet strictly prohibits under-18s from using the site. We verify age during registration and may request documents. If you share a device, consider installing blocking software like Net Nanny or GamBlock to prevent underage access.