Terms

These Terms explain how PlanBet works, what you agree to by using our site, and your responsibilities as a player. They also cover how we protect your data, ensure fair play, and support responsible gambling. Please read them carefully.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If you feel it is becoming a problem, help is available.

PlanBet offers tools to help you stay in control:

- Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account. - Loss limits: Restrict how much you can lose over set periods. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. Your account will be paused during this time. - Self-exclusion: Block your access to PlanBet for at least six months. This cannot be undone early.

You can set or lower any limit immediately through your account settings. Raising a limit takes 24 hours to take effect, giving you time to reconsider.

Signs that gambling may be causing harm include chasing losses, lying about how much you spend, or feeling anxious when not gambling. These are common and nothing to be ashamed of.

Free, confidential support is available from GamCare and the National Gambling Helpline. You can also sign up to the UK’s national self-exclusion scheme, GAMSTOP, which blocks your access to all licensed gambling sites.

Accounts are only open to people aged 18 or over. We verify age and identity during registration. If you share a device with under-18s, consider installing blocking software like Net Nanny or SafeSearch to prevent underage access.

Account and Game Rules

You must be at least 18 years old and physically located in the United Kingdom to open an account. Only one account per person, household and IP address is allowed.

We carry out identity and payment verification (known as KYC) before processing your first withdrawal. This helps prevent fraud and meets legal requirements. You may need to upload documents such as a photo ID and proof of address.

Bonuses come with conditions. These usually include wagering requirements (how many times you must play through the bonus), game eligibility (some games contribute less or not at all), and expiry dates. Bonuses also have maximum cashout limits. Attempting to abuse bonus terms, such as opening multiple accounts or colluding with other players, will result in offers being voided.

Accounts inactive for 24 months may be closed. Any remaining balance will be returned after deducting reasonable administrative fees, if permitted by law.

Fair play matters. Using bots, scripts, or third-party software to gain an advantage is prohibited. So is collusion between players or disputing legitimate transactions through chargebacks. Breaches may lead to account suspension or closure.

If you have a complaint, contact our support team first. If unresolved within eight weeks, you can refer the matter to an independent alternative dispute resolution (ADR) body approved by the UK regulator. Further escalation to the Gambling Commission is possible if needed.

We may update these Terms occasionally. When we do, we’ll notify you by email or via a notice on the site. Continued use after the change means you accept the new version.

Privacy and Data Use

We collect several types of information:

- Identity and contact details: Name, date of birth, address, email and phone number. Needed to open and verify your account. - Payment information: Card or bank details, transaction history. Required to process deposits and withdrawals securely. - Technical and usage data: IP address, device type, pages visited, session length. Helps us improve the site and detect fraud.

We process your data under legal bases including contract performance (to run your account), legal obligation (for anti-money laundering checks), and legitimate interest (to prevent fraud and enhance security).

Your data is shared only with trusted partners: payment processors, identity verification services, and regulators when required by law. We never sell your personal information.

Records are kept for five years after account closure, as mandated by UK gambling regulations.

You have rights under data protection law: to access your data, correct errors, request deletion (where no legal reason prevents it), obtain a copy in a reusable format, or object to certain processing. To exercise these rights, email our data protection contact.

Our site uses cookies. Essential cookies keep you logged in and secure. Analytics cookies help us understand site performance. Marketing cookies show you relevant ads. You can opt out via your browser settings or cookie preference centre.

All data sent between your device and our servers is encrypted. Access to your information is restricted to staff who need it for their role.

Licensing and Compliance

PlanBet operates under a licence issued by the UK Gambling Commission. This ensures we meet strict standards for fairness, security and player protection. All games are tested and certified by independent labs to guarantee random, unbiased outcomes.