Privacy

This page explains how PlanBet handles your personal information, what we collect, why we need it, and your rights over your data. We also cover key aspects of responsible gambling, account terms, and how we protect your privacy in line with UK laws.

Your Personal Data

We collect several types of information when you use PlanBet. This includes identity details (like your name and date of birth), contact information (email and phone number), payment data (card or bank details via secure third parties), and technical information about your device and how you use our site.

We process this data to verify your identity, prevent fraud, meet legal obligations under UK gambling and anti-money laundering rules, provide customer support, and improve our service. We do not sell your data to third parties. It may be shared only with payment processors, identity verification services, and UK regulators when required by law.

Your data is stored securely using encryption during transmission and strict access controls internally. We keep records for as long as necessary, typically five years after your last activity, to comply with financial and gambling regulations.

You have the right to request access to your data, correct errors, ask for deletion (where no legal reason prevents it), obtain a copy in a portable format, or object to certain processing. Contact our data protection team through the support section of the website to exercise these rights.

Cookies and Tracking

Our site uses cookies to make it work properly. Essential cookies are needed for login, security, and basic functions. You cannot opt out of these. Analytics cookies help us understand site performance; marketing cookies would allow personalised ads, but we do not currently use them.

You can manage cookie preferences via your browser settings. Disabling non-essential cookies will not affect your ability to play or access your account.

Responsible Gambling

Gambling should always be a form of entertainment, never a way to earn money. If you feel it’s becoming a problem, help is available. And it’s free and confidential.

PlanBet offers tools to help you stay in control: - Deposit limits: Set daily, weekly, or monthly caps. - Loss limits: Restrict how much you can lose over a set period. - Session time alerts: Get reminders after a chosen playing duration. - Reality checks: Pop-up notifications showing time spent. - Cooling-off periods: Take a break for 24 hours up to six weeks. - Self-exclusion: Block your account for a minimum of six months.

All limits take effect immediately once set. However, any request to increase a limit will only apply after a 24-hour waiting period.

Warning signs include chasing losses, lying about gambling, spending more than you can afford, or feeling anxious when not playing. If any of these sound familiar, consider using our tools or speaking to someone.

In the UK, you can self-exclude from all licensed gambling sites at once through GAMSTOP. Free support is also available from GamCare, the National Gambling Helpline (0808 8020 133), and Gordon Moody. These services offer counselling, practical advice, and ongoing support without judgment.

If you share a device with others, especially under-18s, consider installing blocking software such as Net Nanny or K9 Web Protection. Remember: you must be 18 or older to open an account. We verify age during registration and may suspend accounts if underage use is suspected.

Account Terms and Fair Play

Only one account per person is allowed. You must be aged 18 or over and physically located in the UK when placing bets. During registration, we carry out identity and address checks (known as KYC) to confirm you meet these requirements and to prevent fraud.

Before your first withdrawal, we will ask for documents to verify your identity and payment method. This is standard practice across all UK-licensed operators.

Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and maximum cashout limits. Attempting to abuse bonuses, for example, by creating multiple accounts or exploiting system errors, will result in offers being voided and possible account closure.

Inactive accounts (no logins for 12 months) may incur a small dormancy fee after notice, in line with industry standards.

We prohibit collusion, automated software (bots), fraudulent chargebacks, and any behaviour that undermines fair play. Breaches may lead to account suspension and reporting to authorities.

If you have a complaint, contact our support team first. If unresolved within eight weeks, you can refer the matter to an independent adjudicator approved by the UK gambling regulator.

We may update our terms or privacy policy. When changes affect your rights significantly, we’ll notify you by email or on-site message before they take effect.

Contact

For questions about your data, account, or responsible gambling tools, reach out through the support portal on PlanBet.uk. All requests are handled promptly and in confidence.